Users have begun reporting Facebook, Instagram and
WhatsApp returned to function after going offline for users across the globe on
Monday and remaining down for nearly six hours. Some users are still
experiencing difficulties writing or uploading new posts or stories, but their
feed has reloaded.
Downdetector that tracks outages by collating status reports
from a series of sources, said that they saw almost 14 million total reports
for Facebook, Whatsapp, Instagram and Facebook Messenger said, "We are
starting to see reports begin to decline now that Facebook is back up."
Facebook apologized but did not immediately explain what
caused the failure. The firm owns Instagram and WhatsApp.
As the world flocked to competing apps such as Twitter and
TikTok, shares of Facebook fell 4.9%, their biggest daily drop since last
November, amid a broader selloff in technology stocks on Monday. Shares rose
about half a percent in after-hours trade following resumption of service.
"To every small and large business, family, and
individual who depends on us, I'm sorry," Facebook Chief Technology
Officer Mike Schroepfer tweeted, adding that it "may take some time to get
to 100%."
Several Facebook employees who declined to be named said
that they believed that the outage was caused by an internal mistake in how
internet traffic is routed to its systems. The failures of internal
communication tools and other resources that depend on that same network in
order to work compounded the error, the employees said.
Security experts said an inadvertent mistake or sabotage by
an insider were both plausible.
"Facebook basically locked its keys in its car,"
tweeted Jonathan Zittrain, Director of Harvard's Berkman Klein Center for
Internet & Society.
As the company was struggling to resume connection,
Schroepfer said in a tweet, "We are experiencing networking issues and
teams are working as fast as possible to debug and restore." He also
apologized sincerely to everyone "impacted by outages."
During the crisis, Facebook workers also reported issues
with using their company phones and equipment, and some have even been locked
out of the building when their digital cards failed to function, the New
York Times reported on Monday.
Other platforms such as Amazon and Telegram have been
experiencing difficulties ever since the Facebook shutdown as well, possibly as
many users turned to these alternative platforms instead of Facebook, and
overloaded their systems.
The severe outage comes immediately after a whistleblower accused
Facebook of repeatedly prioritizing profit over clamping down on hate speech
and misinformation on Sunday.
"Strange that hours after a whistleblower calls out
Facebook saying they engaged in a 'betrayal of democracy' that Facebook and
other companies it owns are totally down." Donald Trump Jr. tweeted on Monday.
"I'm sure it's a coincidence."
#Facebookdown and Whatsapp have become trending on Twitter
as the world experienced several hours with only one large active social media
platform out of the top four used in Israel, Whatsapp, Twitter, Facebook and Instagram.
Twitter became the hottest arena for the hours when Facebook
was off the grid, and started a thread reading, "hello literally
everyone." Many industrial giants responded to the tweet, including
McDonalds, Microsoft Teams, Alexa, and the culprits themselves, Whatsapp,
Instagram and Real Mark Zuckerberg, who tweeted, "Am also here literally.
Lol," and assured the fanbase that he was working on the app issues.
Security experts tracking the situation said the outage
could have been triggered by a configuration error, which could be the result
of an internal mistake, though sabotage by an insider would be theoretically
possible.
An outside hack was viewed as less likely. A massive
denial-of-service attack that could overwhelm one of the world's most popular
sites, on the other hand, would require either coordination among powerful
criminal groups or a very innovative technique.
Facebook acknowledged users were having trouble accessing
its apps but did not provide any specifics about the nature of the problem or
how many were affected by the outage.
"We're working to get things back to normal as quickly
as possible, and we apologize for any inconvenience," Facebook said.
Facebook has experienced similar widespread outages with its
suite of apps this year in March and July.
Several users using their Facebook credentials to log in to
third-party apps such as Pokemon Go and Match Masters also faced issues.
"If your game isn't running as usual please note that
there's been an issue with Facebook login servers and the moment this gets
fixed all will be back to normal," puzzle game app Match Masters said on
its Twitter account.